Terms of Service
Last updated: January 2024
By using Icon Logistics services, you agree to be bound by these Terms of Service. These terms apply to all users of our transportation and logistics services.
Icon Logistics provides rail and road transportation services across India with a minimum consignment weight of 200kg. Services include:
- Rail transportation (primary service)
- Road transportation (secondary service)
- Tracking and customer support
- Documentation and compliance services
All bookings are subject to acceptance by Icon Logistics. We reserve the right to refuse service for goods that are prohibited, hazardous, or do not meet our minimum weight requirements.
Customers must provide accurate information about the consignment including weight, dimensions, contents, and value.
Pricing is based on weight, distance, service type, and delivery timeline. All prices are subject to applicable taxes and government levies.
Payment terms are as agreed upon booking. For credit customers, payment is due within the agreed credit period. Late payment charges may apply.
Icon Logistics liability is limited to the declared value of goods or actual loss, whichever is lower. Basic transit insurance is included in our service.
Customers are advised to declare the correct value and opt for additional insurance for high-value goods. Claims must be reported within 24 hours of delivery.
The following items are prohibited from transportation:
- Hazardous materials and chemicals
- Illegal substances and contraband
- Perishable goods without proper packaging
- Items prohibited by law or regulation
- Fragile items without adequate protection
Delivery times are estimates and not guaranteed. Icon Logistics will make reasonable efforts to deliver within the estimated timeframe.
Claims for loss, damage, or delay must be made in writing within 30 days of delivery or expected delivery date.
Icon Logistics shall not be liable for delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, strikes, government actions, or infrastructure failures.
These terms are governed by Indian law. Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.
For questions about these terms, please contact us at:
Email: legal@iconlogistics.com
Phone: +91 98765 43210
Address: Mumbai HQ, Maharashtra, India