Refund Policy

Cancellations are accepted under the following conditions:

• Before pickup: Full refund minus processing charges (2% of booking value)
• After pickup but before dispatch: 80% refund of transportation charges
• After dispatch: No refund, but shipment can be redirected (additional charges apply)

Refunds are processed for the following scenarios:

• Service cancellation by Icon Logistics due to operational constraints
• Customer cancellation within the allowed timeframe
• Overcharging or billing errors
• Service failure resulting in non-delivery
• Duplicate payments

The following charges are non-refundable:

• Documentation and processing fees
• Insurance premiums (unless service not provided)
• Packaging and handling charges (if service was provided)
• Third-party charges (tolls, permits, etc.)
• Charges for services already rendered

To request a refund:

1. Contact our customer service within 24 hours of the qualifying event
2. Provide booking details and reason for refund request
3. Submit required documentation (if applicable)
4. Refund will be processed within 7-10 business days after approval
5. Refunds will be credited to the original payment method

Refund processing times:

• Bank Transfer: 3-5 business days
• UPI/Digital Wallets: 1-3 business days
• Credit/Debit Cards: 5-7 business days
• Cheque: 10-15 business days

Processing times may vary depending on your bank or payment provider.

Partial refunds may be applicable in cases of:

• Service downgrade (difference in charges refunded)
• Partial service delivery
• Route changes resulting in lower charges
• Weight or dimension corrections in customer's favor

If you disagree with our refund decision, you may escalate the matter to our management team. All disputes will be reviewed fairly and resolved within 15 business days.

In case of service disruption due to force majeure events (natural disasters, strikes, government actions), customers may choose between:

• Full refund of unused services
• Service credit for future bookings
• Rescheduling without additional charges

For refund requests and queries, please contact us at:

Email: refunds@iconlogistics.com
Phone: +91 98765 43210
Address: Mumbai HQ, Maharashtra, India

Please have your booking reference number ready when contacting us.