Privacy Policy

We collect information you provide directly to us, such as:

• Personal information (name, email, phone number, address)
• Business information (company name, GST number)
• Shipment details (origin, destination, contents, value)
• Payment information (billing details, transaction records)
• Communication records (emails, calls, support tickets)

We use the information we collect to:

• Provide and improve our logistics services
• Process bookings and handle shipments
• Communicate with you about your shipments
• Send service updates and notifications
• Process payments and maintain billing records
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

We may share your information with:

• Service providers and business partners who assist in our operations
• Government authorities when required by law
• Insurance companies for claims processing
• Legal advisors and auditors as necessary

We do not sell or rent your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records are typically retained for 7 years as required by law.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Request data portability

To exercise these rights, please contact us using the information below.

Our website uses cookies to improve your experience and provide personalized content. You can control cookie settings through your browser preferences.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last updated" date.

If you have any questions about this privacy policy, please contact us at:

Email: privacy@iconlogistics.com
Phone: +91 98765 43210
Address: Mumbai HQ, Maharashtra, India